Intelligent Patient Portal Design and Development

Artificial Intelligence - AI, Cognitive Computing, Machine Learning, NLP/NLProc, NLU, NMT/MT and Deep Learning Algorithms / Models

HubAccess designs and develops Intelligent Patient  Portals, that are integrated with one or more of the following, depending on the Healthcare Provider's requirements:

  • Artificial Intelligence - AI
  • Cognitive Computing
  • Machine Learning
  • Natural Language Processing - NLP/NLProc
  • Natural Language Understanding - NLU
  • Neural Machine Translation - NMT/MT
  • Deep Learning
  • Algorithms and Models
Artificial Intelligence - AI powered Patient Portal
Cognitive Computing powered Patient Portal

Patient Portals are connected to the Electronic Health Record - EHR, which gives patients a look into data related to their health.

These include:

  • Lab Results
  • Physician Notes
  • Their Health and Medical Histories
  • Discharge Summaries
  • Immunizations
  • and more

Some Patient Portals go beyond to a stage where patients can only view their Health and Medical information and data.

These portals include features such as:

  • Direct Secure Messaging
  • Online Appointment Scheduling
  • Online Healthcare and Medical Bill Payments
  • Prescription Drug Refill Requests
  • Information and Data Update Capabilities

Involving a patient to use the Patient Portal is to design it in such a way which will boost patient engagement. If the portal is clunky and difficult to navigate, the patient gets discouraged.

Most of the patients are not aware of Medical Terminology included in their Healthcare and Medical information. Thus, for a Patient Portal to be effective it should have easy-to-understand visuals.


Patient Portals are becoming increasingly popular throughout the Healthcare Industry. National Coordinator for Health Information Technology - ONC report says 64% of the hospitals gave access to their patients. Their patients can view, download and transmit their health data. Apart from this, 51% had the ability to Secure Message with Physicians / Medical Doctors.

A recent HIMSS Survey said that 58% of Medical Practitioners / Clinicians connect with their patients via Mobile-Optimized Patient Portals.

The popularity of the Patient Portal is increasing day by day and this is all for a good reason. By developing a good understanding of all that a Patient Portal can do, you can design a Patient Portal which will help boost Patient Engagement.

At HubAccess, we design and develop Patient Portals that provides the Highest Quality Experience to your patients. We do this by:

Making the Patient Portal Mobile-Friendly:

The way to increase the Patient Engagement with the Patient Portal is to make the portal Mobile-Friendly. Nearly two-thirds of patients prefer to review their Healthcare and Medical information and data, coupled with making appointments from their mobile devices.

Enhanced the User (Patient) Experience:

Clunky Patient Portals can discourage patients from using it. Clear navigation system enables a patient to easily find what they are looking for, thus our Patient Portals have proper navigation system.

If the Medical Terminology is presented in layman’s language then patients will be able to fully understand all the Health and Medial information and data. We use visuals such as charts and other infographics that help translate the information into simple language for patients.

Additionally, we design Patient Portals that make it easy for the patients to sign up. One example of this could be allowing the patients to use their email ID rather than creating an entirely new username.

Scheduling an appointment:

The option of scheduling an appointment over the Patient Portal should be seamless for the user. Making this process hassle-free can improve the overall patient experience.

Secure Messaging:

Another way to enhance Patient Engagement is Secure Messaging, wherein patients can connect directly with their Healthcare professionals and ask questions about their health without having to schedule an appointment. Notification features can engage the patients with the Patient Portal. When they have new messages or updates they can view the same without logging into the portal.

Integrating the portal with Electronic Medical Records - EMRs:

  • EMR, when associated with the Patient Portal, can automatically update their Medical Records.
  • Training and educating the patients about Patient Portal Availability:
  • Making the Patient Portal available will not be enough if the patient’s don’t know it exists.

Educating the patients about the availability of the Patient Portal can be done by:

Especially contacting and informing those patients who would potentially get benefited most from the the use of the Patient Portal. For example, those with chronic conditions or those who have undergone a lot of therapies and treatment can be encouraged to use the Patient Portal.

  • Handing pamphlets about the Patient Portal to patients as they check out of appointments.
  • Explaining to them the benefits they can get from using the Patient Portal.
  • Send emails to patients inviting them to sign up for the Patient Portal.

Patients will have more engagement with the Patient Portal when they have better outcomes. Make sure your Patient Portal encourages the patients to use it. In turn, the Patient Portal should keep the patient engaged to avoid any sort of boredom.

NOTE: HubAccess is a Technology, Research and Development - R&D department in HubBucket Inc